Credit hours
In-class work per week |
Practice per week |
Credits |
Duration |
Total |
4 |
2 |
8 |
15 weeks |
120 hours |
Instructor
Marcos Milan
Objective
To develop and apply, in research and professional practice, the concepts, principles, and tools of Total Quality Management and Lean Production in Biosystems, a field dedicated to applying technology and engineering to optimize and sustain agricultural and agro-industrial systems.
To enable graduate students to analyze, plan, and propose improvements in Biosystems based on management methodologies focused on waste elimination, process standardization, and human capital enhancement, promoting operational efficiency, sustainability, and technological innovation.
Content
Fundamentals of Management and Quality
Introduction to Management: theories of administration and the evolution of industrial management; Total Quality Management (TQM) and Lean Production; Management Excellence Model (MEG) and Quality Awards (PNQ, ISO, DEMING); Toyota Production System (TPS): principles and foundations.
Strategic Planning and Continuous Improvement
Basic guidelines: Mission, Vision, and Values; Planning and Strategy Deployment: PDCA cycle, 5W2H; Balanced Scorecard (BSC); SWOT Analysis; Action Plans and Workshops.
Routine Management
5S, Kaizen, routine standardization; visual management; Standard Operating Procedures; the seven quality tools; teamwork and Basic Management Unit.
Analysis, Diagnosis, and Innovation
Performance indicators (KPIs) and operational efficiency analysis; Quality Function Deployment (QFD); Failure Modes and Effects Analysis (FMEA); Training Within Industry (TWI): training and standardization of work methods.
Bibliography
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CAMPOS, V. F. TQC – Controle da qualidade total. Belo Horizonte: Editora de Desenvolvimento Gerencial, 1999.
CHENG, L. C.; MELLO FILHO, L. D. R. QFD: desdobramento da função qualidade na gestão de desenvolvimento de produtos. São Paulo: Blücher, 2007.
FUNDAÇÃO NACIONAL DA QUALIDADE (Brasil). Cadernos Rumo à Excelência®: introdução ao Modelo de Excelência da Gestão® (MEG). São Paulo: Fundação Nacional da Qualidade, 2008. (Série Cadernos Rumo à Excelência). ISBN 978-85-60362-68-4.
GRAUPP, P.; WRONA, R. J. The TWI workbook: essential skills for supervisors. 2. ed. Boca Raton; London; New York: Productivity Press, CRC Press, Taylor & Francis Group, 2015. ISBN 978-1-4398-9465-6.
HIRANO, H. 5S na prática. São Paulo: IMAM, 1994. 199 p.
JURAN, J. M. A qualidade desde o projeto. São Paulo: Pioneira Thomson Learning, 2002.
KAPLAN, Robert S.; NORTON, David P. The Balanced Scorecard: Measures that Drive Performance. Harvard Business Review, v. 70, n. 1, jan./fev. 1992. p. 71-79.
LIKER, J. K. O modelo Toyota: 14 princípios de gestão do maior fabricante do mundo. 2. ed. Porto Alegre: Bookman, 2022. ISBN 978-85-8260-569-1
MILAN, M. As raízes profundas da produção enxuta: dos primórdios da revolução industrial aos dias de hoje, uma história de pioneirismo, experimentação, fracassos e sucessos. In: VOLTARELLI, M. A.; PAIXÃO, C. S. S.; SILVA, R. P. (org.). Controle de qualidade em processos agrícolas mecanizados. 2. ed. Jaboticabal: SBEA, 2022. p. 112–132. ISBN 978658772906X.
NICHOLAS, J. M.; SONI, A. The portal to lean production: principles and practices for doing more with less. Boca Raton: Auerbach Publications, Taylor & Francis Group, 2006. (St. Lucie Press Series on
Resource Management). ISBN 0-8493-5031-X.
TOLEDO, J. C. et al. Qualidade: gestão e métodos. Rio de Janeiro: LTC, 2013. 397 p.